Client Experiences

Our TEam

Meet Our Team

Our Client Experiences

At INCAUS it is our mission to make people feel wonderful. We do this by providing the very best in medical-grade and aesthetic technology, along with award-winning education programs, customer service support, marketing resources, technical assistance and innovative learning platforms.

We’ve been honoured to have our efforts recognised with the 2018, 2019 and 2020 Australian Beauty Industry Award for Wholesaler of the Year; MyFaceMyBody Awards for Distributor of the Year 2019, 2020 and 2021; MyFaceMyBody Awards for Customer Service of the Year 2020 and 2021 and MyFaceMyBody Award for Training Support of the Year for 2021.

We consider ourselves to be so much more than a technology provider — we are a comprehensive support network of aesthetics industry professionals who work each and every day to empower beauty businesses to reach their full potential.

Marketing support benefits

Online platform to all marketing, clinical and technical resources for your technology
Resources such as posters, brochures, flyer templates and image libraries
Utilise ready-to-go prewritten email campaigns and website content
Social media guides and content for maximising your online exposure
Access to treatment menus, pricing guides and customer talking points
Before and After images templates, promotional videos and much more

Get a FREE,

no obligation quote today!

INCAUS

Award-Winning Client Support

Our client experience has been designed from the ground up to make investing in technology as easy and seamless as possible.

From their first enquiry clients enjoy an ongoing relationship with a dedicated Account Manager who will take the time to understand a business’s demographics, opportunities and long-term goals to help find the right technology and financing fit.

The INCAUS Education HUB provides an online blended learning aesthetic education pathway like no other, which is complemented by practical hands-on training workshops from our ABIA 2020 Educator of The Year finalist team of Dermal Educators.

Clinical, marketing and technical resources help to make launching and succeeding with technology as simple as possible with included before and afters, social media posts, brochures, posters, suggested treatment pricing, consultation forms, treatment settings, after care guides, user manuals, device setup guides and more.

Clients also enjoy 7-day access to emergency support via phone and email for clinical and technical enquiries from friendly and supportive qualified industry professionals.

testimonials

What Customers Said?

Love this spa!! I have had facial services with HydroLUX here and each one is excellent . The treatment is quick and painless. It was a refreshing feeling after the treatment. I would recommend these treatments for anyone who wants to feel like a queen.

ANITHA MOTURI

I love LUX spa and I love the people! It’s like a bit of heaven, it changes me chemically from the inside out. I feel so blessed to have discovered this spa.

JOY DAVIS

I am thrilled with the IPL treatment I received from the spa. What I really love about them were the results from all-in-one Aemotio treatment because the results last more than 2 months. Plus, UltraLUX’s treatments are so personalized. I felt really cared for by their team. I will definitely be back in the future!

KEVIN GEORGE

I completely enjoyed the calm facial. LED Treatment by MediLUX was the BEST I EVER HAD. I was relaxed and my skin was RADIANT. Skin lines down and moist look. The treatment was effective immediately. Plus it hits you painlessly.. It’s an experience you need to try. Exquisite!

DONNA LUCARELLI

I have had two great experiences here so far. I had my facials and acne treatment here. The staff here is amazing. The place itself is absolutely beautiful. We will not be disappointed if you come here.... I feel I need to add something! The other I had the most fantastic facial by Samantha. It was not my typical style, but it was a fantastic signature treatment by HydroLUX with various product infusions. I went in feeling like I got run over by a truck from shoveling snow for two days and I walked out feeling like I had a vacation. It was amazing!

Doreen Weese

I had a terrific experience at this Spa last week. First we did a skin analysis to dive deeper into my skin type and discuss my problem areas. Next I got a HydroDermabrasion and also got treated my rosacea..which felt great and was absolutely painless! It has been 5 days since my treatment and my skin still feels great. The staff is absolutely amazing and very accommodating. The spa itself is very clean and modern. I cannot wait to go back.

Karen

It’s been wonderful experience. I had Hydrodermabrasion. As an oncology patient, I was worried in the beginning but I had an excellent experience doing facials. Sure shot, I would suggest oncology patients to get any kind of sensitive treatments painlessly here with their super equipments..

Marsha Davis

I was awestruck with the Laser Treatment from the UltraLUX in this spa, it was so quick and painless and the results were absolutely amazing. Would like to get other treatments as well like LED therapy and give myself a glow!

YASMINE BARBA

I had a facial with hydradermabrasion, it is very refreshing and earlier I had to go monthly once for facials but with HydroLUX I get my facials 4 times a year.. Highly suggestible for people who get multiple facials monthly..

Sumi Lee

What Customers Said?

We have worked with them for a number of years and carefully selected them as a partner when setting up our first clinic. We are aligned on values which is important and I can feel confident that we get the right advice, quality products, training and support. Our team are passionate about education and the blend of physical and digital training available is fantastic. I would recommend Global for anyone looking to kit out their clinic with global brands.

Matt Perry

Face MediSkin, Bella Vista

“ Since having the SHR we have had a massive increase in clients purchasing packages. The feedback has been phenomenal and clients are loving the fact that the device is pain free and that they are getting great hair free results as well. We have clients continually coming back to purchase treatment packages for extra areas as well as recommending to their friends and family. We love the simplicity and ease of use of this device and the care, education and attention from Incaus is second to none.

Kelly Inglis

The Skin HUB

From the first moment I was in contact with them, everything has been easy. The customer service is fabulous. They have given me the strength and security of being able to start my first and unique business. The devices have arrived in perfect conditions and with a great packaging. I hope to grow soon to be able to surround myself with a wonderful team!

Amira Morales

The Light Bar

Since 2019, in Lana Onco Spa, we have done spa treatments for more than 1000 cancer survivors and others to recover from the rigorous effects that cancer treatments may have. The LUX devices are the perfect fit for our requirements and are painless. We were able to get back our investment on the devices in less than a year, the LUX spa equipments are the reason for our spa’s success. The amount of support that we’ve received from the INCAUS team is outstanding, right from purchasing the devices, marketing support and what not.. Thanks to Prem and Chris who helped to establish my SPA in 360 degrees and we are blessed to be a LUX Spa Club member.

Najma

Lana Onco Spa

“ Dollars per hour is always more efficient when you have technology involved. If I were a business just starting out I’d want to know what I want to achieve, what I want to provide my clients and look for the best equipment in the industry to provide that and they have definitely done that for us. They’ll look at your business individually and if you tell them what your needs are, they’ll ensure that piece of equipment is at the right price point and deliver results.

Kerree Kerr

Self Centered

“ Dollars per hour is always more efficient when you have technology involved. “ Have had nothing but exceptional customer service and assistance from purchase, through to delivery, training and marketing. There is always someone available to help! Would definitely recommend

Elisa Corcoran

Alpine Beginnings

The communication and customer service have so far been absolutely faultless. From Nicole in sales answering all kinds of questions and overseeing the sales process in such a personable and knowledgeable manner to Sesath in dispatch who has been extremely efficient and professional keeping me updated on the progress of my delivery. His care and customer service has been perfect.

Claudia Heaps

Cloud 9 Aesthetics

I am a sole trader in the rural remote community. I can’t recommend them, enough, All staff have been so incredibly supportive and understanding of my position and remoteness. Extremely professional and caring. Thank you for changing my business and my stress levels by supporting me in every way possible.

Maree Weldon

Touch for Beauty Clinic

Their service, knowledge & experience are exceptional. We now purchase all our technology from They and all of their Team is always very helpful. Their training is world class and also has phone support if required. It is wonderful to deal with such a professional company.

Cherie Tippet

Simply Elegant

Testimonial title

Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

John Doe

Design